CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What Our Customers Are Saying
I have been a regular customer of Factory Brakes for several years now. And I always get great customer services when I bring my car in for any type of repairs. I highly recommend them to others. If you have any kind of automobile issues, they will take good care of it for you.
Dallas, TX
Jon always takes the time to explain the repairs needed for my automobile. He is polite and respectful, I really appreciate doing business with him.
Dallas, TX
The owner does a great job explaining the problem and the repairs. I've taken all of my cars to him and my issues are always fixed. Will come back again
Dallas, TX
The customer service is always welcoming and reasonable pricing on auto repairs and pricing!
Dallas, TX
Savings & Specials
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$149.99 AC Service
